Terms & Conditions

January 19, 2014 Ref. 05

Prices:

Tour prices quoted are including accommodation based on double occupancy. Modifications/changes to the program during the travel is possible, however only if it improves the program. Also temporary price reductions can be offered, this for different reasons. It could mean that people pay different prices for the same program. All pending on the time of the booking. We advise our clients to inform themselves via www.tourslibya.com for the most actual day prices. Our prices are day prices, final price pending on possible fluctuation in the euro against the Libyan dinar and they are depending on the level ruling on the day of the booking. Any changes here in should be reimbursed by client.

Not included in the tours and excursions:

Cost for calamity fund/reservation/local tax in local currency/any insurance. If not explicit mentioned also visa, meals/entrance/optional excursions/tips and personal spending’s.

V.A.T:

At this moment V.A.T is not applicable.

Invitation letters/Visas:

We can only be held responsible for the invitation letter that we send to the Libyan embassy.
All prices of Invitation letters/Visa are based on the level ruling on the day of applying, changes herein should be reimbursed by you.
We can’t refund any money for Invitation letters/Visa in any way.

Privacy:

ToursLibya.com will handle the privet information from their client with care and confidentiality.

Health & Fitness:

A minimum level of fitness is required to be able to participate in a ToursLibya.com tour or excursion. As a minimum you need to be able to walk 2km on uneven surfaces, carry your own luggage and walk up a few flights of stairs with ease. All passengers aged 70 years and over must provide a fitness to travel letter from their doctor at the time of booking. You must inform us at the time of booking of any medical condition that you have which may affect your ability to participate in the tour. We exclude all liability for any illness, injury or death sustained by you on tour as a result of any pre-existing medical condition. We will not be responsible for, and you agree to release us from, any liability arising out of any medical condition, illness or injury that you may suffer during the tour or as a result of the tour.

Exclusion from tour or excursion:

You may be excluded from the tour or excursion at our discretion if you fail to comply with our reasonable instructions while on tour, if you interfere with other clients’ enjoyment of the tour, if you jeopardize the safety of other clients, if you engage in illegal or undesirable behavior, or if you otherwise become a hazard to yourself or other clients. You will not be entitled to a refund and we will not be responsible for any expenses that you may incur if you are excluded from a tour for any of these reasons.  Of course this is not applicable if you travel private .

Single Rooms:

If by choice or circumstance a single room is requested, then a single room surcharge will apply.  Requested and booked single rooms at the increased cost are confirmed in good faith on the basis of the information available at the time. If by any chance whilst on tour, the single room is not available, a refund will be made for any night that the paid single room was not available.

Airline Schedule Changes:

TourLibya.com is not responsible for any schedule changes imposed by any airlines in and outsight of Libya. Whilst we will do our best to reschedule your touring and accommodation ToursLibya.com is not responsible for any additional costs nor services missed as a result of an airline-imposed schedule change.

Smoking and alcohol:

For the convenience of the majority of our travelers, ToursLibya.com has a No Smoking policy on all tour vehicles. We will arrange sufficient rest stops so those who wish to smoke may do so. Of course this is not applicable if you travel private.  In Libya is no alcohol allowed.

Travel & Accommodation:

ToursLibya.com are not themselves carriers or hoteliers nor do we own aircraft, hotels or coaches. The flights, coach journeys, and other travel and hotel accommodation comprised in your holiday are provided by repu-table carriers and hoteliers on their own conditions. It is important to note therefore that all bookings are subject to the terms and conditions and limitations imposed by the individual airlines, coach operators, hoteliers and other service providers (including but not limited to shipping, rail, car hire, and restaurant service providers) who provide services  in relation to your tour. Some of these terms and conditions may permit the service provider to cancel, delay, divert or substitute services at their discretion, and may limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage. It is your responsibility to be aware of and comply with the terms and conditions of each service provider. If for a reason the reserved accommodation is not available an option will be offered against the best possible rate and services. Any changes here in should be reimbursed by client.

Children:

Tour members below 12 years should be special mentioned.

Payment conditions Tours:

25% Of the total tour price by signing of the agreement.
Remaining 75%, 56 days (8 weeks) before departure.

Late bookings:

56 days (8 weeks) and shorter 100%.

Payments for Excursions, Hotels, Beach holidays and Villas:

100% by booking, except if different agreed.

Cancellations by client and Refunds:

If you cancel the tour, the effective date of cancellation will be upon receipt of your notification. Refunds for cancellations are subject to the following per person charges:

Prior to departure                        Charge
56 days or over                            25% of total tour costs
56-15 days                                   50%
14-0 days or no show                    100%

Cancellations for all excursions:

Cancellation within 48 hours before start excursion will be charged full amount.

Cancellations for all Hotels, Beach holidyas and Villas:

Depending on the service provider.

Changes to Your Reservation
:

We will not charge you for any changes made to your reservation outside of 56 days (8 weeks) off departure. From 56 to 30 days before departure, if you make any changes to your reservation, a €100 per person administrative fee will apply, in addition to any fees or penalties imposed by hotels, or other third parties. No changes to your reservation can be made within 30 days of departure. Changes are subject to availability and cannot be guaranteed. If your reservation changes from double occupancy to single occupancy for any reason, you will be charged the single supplement.

Online payment opportunities:

Paypal. Please note that 4% transport costs for paying by credit card will not be refunded in case of cancellation of the tour.

Other payment opportunities:

Through a bank note, attn. ToursLibya.com using client’s reference- and invoice number. Rabobank nr: 156095343 the Netherlands and Western Union.

Travel Documents and Taxes:

It is your responsibility to ensure that all passports, visas, travel permits, health certificates and other documentation required for the tour are obtained and are in order. You must also pay all required taxes which are payable in relation to the tour. I

Guides:

Guides are English speaking except if different mentioned or agreed, they are responsible to organize the tour to the satisfaction of the members, answering questions, solving complaints and arranging tips if necessary.

Risk & Liability:

Every effort is made to ensure that your holiday arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a direct result of our negligence. In any event, our aggregate liability to you is limited to the amount you have paid to us for the relevant tour.

You acknowledge and agree that there are inherent risks involved in participating in a tour or excursions including without limitation possible contact with native fauna, local residents, unforeseen events and travel in remote locations. By making a booking, you agree to accept all risks associated with the tour, excursion and/or any kind of service.  We exclude, and you unconditionally release us from, all liabilities coming from injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, excursion and/or any kind of service. Also excluded are any liabilities towards any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour, excursion and/or any kind of service as we consider necessary, without incurring any liability to you. Each service provider is responsible for the part of the tour, excursion and/or any kind of service it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider.  We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour, excursion and/or any kind of service. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour, excursion and/or any kind of service or any act or omission by you in relation to the tour, excursion and/or any kind of service.

Travel Insurance
:

Travel insurance is not included in any of the services, goods, tours and excursions of ToursLibya.com. You are solely responsible for obtaining the appropriate insurance that cover you for the full duration of your journey for costs associated with illness, injury, death, loss of or damage to baggage and personal items, cancellation, loss of deposit, medical and hospitalization expenses, repatriation and curtailment expenses due to illness, the need to return home unexpectedly, evacuation expenses and accidental death or disability.

Changes of the program at the side:

Season changes could also cause changes in excursion and or events as well as shop- and or bank openings, this without any liability to ToursLibya.com. Also we cannot be held responsible when sights, museums or any other attraction suddenly are closed. ToursLibya.com has the right to adjust the itinerary on the spot when we feel this necessary to continue the tour.

24 Hours helpdesk:

ToursLibya.com operates 24 hours a day, seven (7) days a week a helpdesk Telephone number provided on request.

Complaints procedure:

ToursLibya.com seek to solve complaints at the spot. If this is not possible a complaints document should be completed and issued to the local representative for immediate action. If this cannot solve the problem. Client should send his complaints within one month after return home via e-mail to info@tourslibya.com for further action.

Consent to Conditions:

By making any booking, you agree to comply with these Booking Conditions and warrant that you have obtained agreement to these Booking Conditions from all other clients for whom the booking is made. You are responsible for the total price of all bookings that you make.

Disclaimers/web sides/brochures/flyers/advertisement and other publications coming from and made by ToursLibya.com:

Although ToursLibya.com always prepare any documents or changes with the greatest care, mistakes can be made. Please note that ToursLibya.com accepts no claims as a result of these mistakes and or changes. This is also applicable if reference is made to different websites not belonging to Tourslibya.com.